• Desktop support for Apple OS X and Macintosh computers Jobs in Hyderabad,India - 23763838

  • Jade Global
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Desktop support for Apple OS X and Macintosh computers

Location Hyderabad

Department DU MS - Offshore


What you get to do in this role

Provide a friendly face point of contact and problem resolution for users
Excellent soft skills and user empathy
High level of customer focus
Flexible attitude
Ownership of all incidents and requests, including interactions with other resolver groups
Troubleshooting any software, hardware, network, phone, print or telecommunication issues that may arise for in-office and all remote staff
Handling onboarding, offboarding tasks, including equipment provisioning, account provisioning and new hire education
Assist in continuing technical education for users
Enforcement of IT policies (security, email, accounts, passwords, compliance, etc)
Writing and updating IT documentation and media content
Assist in long term IT projects as necessary

In order to be successful in this role, we need someone who has

Experience providing desktop support for Apple OS X and Macintosh computers
Experience providing desktop support for Windows
Experience performing command line troubleshooting to resolve individual application failures
Experience resolving issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
Experience troubleshooting and application support, including MS O365 applications, Zoom, Slack,
Experience with handling a variety of mobile devices in a BYOD environment
Experience managing and configuring common office equipment
Experience with a wide set of SaaS products such as OneDrive, Docusign, Eloqua, Concur, WorkDay, WebEx, Okta, among others
Experience in maintaining Stockroom, inventory, audit reports, creating purchase requests
Exposure to Vendor Management
Be up to date with the current market trends with respect to the devices and relevant technologies
Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable
Experience working and coordinating with a distributed team and adept at working in an interrupt-driven environment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 06th Apr 2020

Key Skills:

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