• Desktop Support Engineer Jobs in Mumbai,India - 23712783

  • IT Mantra TechIntellect Pvt. Limited
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

 

Desktop Support Engineer

Job brief

A Desktop Support Engineer is responsible provide technical assistance to users He will help install, upgrade and troubleshoot hardware and software systems

He should have a problem-solving attitude along with the ability to give clear technical instructions He should also be familiar with remote troubleshooting techniques

Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction

Responsibilities


  • Address user tickets regarding hardware, software and networking

  • Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications

  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

  • Walk customers through installing applications and computer peripherals

  • Ask targeted questions to diagnose problems

  • Guide users with simple, step-by-step instructions

  • Conduct remote troubleshooting

  • Test alternative pathways until the resolution of an issue

  • Customize desktop applications to meet user needs

  • Record technical issues and solutions

  • Direct unresolved issues to the next level of support personnel

  • Follow up with clients to ensure their systems are functional

  • Report customer feedback and potential product requests

  • Help create technical documentation and manuals

  • Supervising the administration of systems related network to ensure availability of services to authorized users




  • Requirements


  • Proven work experience as a Desktop Support Engineer, Technical support Engineer or similar role

  • Hands-on experience with Windows environments

  • Working knowledge of office automation products and computer peripherals, like printers and scanners

  • Knowledge of network security practices and anti-virus programs

  • Ability to perform remote troubleshooting and provide clear instructions

  • Excellent problem-solving and multitasking skills

  • Customer-oriented attitude

  • Minimum HSC passed with Computer Hardware & Networking Degree

  • Flexible to support “ round-the-clock” operations

  • Flexibility to some travelling

  • Ability to communicate in an understandable , polite and friendly manner, both written and verbal desire to grow and learn new technologies

  • Team spirit




  •  

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : IT-Hardware/Networking
    Functional Area : IT Hardware : Hardware Products & Services
    Role : Customer Support
    Salary : As per Industry Standards
    Deadline : 28th Mar 2020

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