• Desktop EUC Support Specialist Jobs in Noida,India - 23839447

  • Iron Systems India Pvt Ltd

Job Description:

Description

Job Title Desktop EUC Support Specialist (Multiple Openings L1 , L2 , L3) LOC - 35

Job Type Contract

Location Noida , India

Salary Competitive salary

Responsibilities

Manage Desktop Devices (hardware , software and connectivity) incidents through to resolution

Manage IMAC and desk side support services

Manage hard and soft break fix services for laptops and desktops

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)

Support , Manage , Optimize and Maintain the configuration and installation of the Desktop , to include , but not limited to , patch updates , hardware replacements , with spares provided by vendor

Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation

Ensure that each Desktop Device is installed with the appropriate Desktop image

Manage Desktop Devices (hardware and software) incidents through to resolution

Monitor security profiles and anti - virus software on all Desktop Devices and take appropriate action in the event of non - compliance with security requirements

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls Requirements

2 - 4 years of experience in Onsite support

Knowledge and experience on windows 7 OS

Good to have knowledge in AD and smart hands and feet support

Good to have knowledge and experience of supporting MAC devices and tablets

Experience with Service management tool ex Service now

Should have good expertise on EUC tools , remote support tools , MS office and outlook

Preferable to have a good understanding of Lync , VPN , and mobile device support

Should be aware of ITIL process of Incident , Change , Problem , Service Request and related activities like spare and buffer stock management

Associates degree (AA) or equivalent from three - year College or technical school with an emphasis in electronics required; Bachelors Degree preferred,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 18th Apr 2020

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