Job Description:

Desktop EUC Support Specialist

Responsibilities Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
Manage IMAC and desk side support services
Manage hard and soft break fix services for laptops and desktops
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation
Ensure that each Desktop Device is installed with the appropriate Desktop image
Manage Desktop Devices (hardware and software) incidents through to resolution
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls

Requirements 2-4 years of experience in Onsite support
Knowledge and experience on windows 7 OS
Good to have knowledge in AD and smart hands and feet support
Good to have knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool ex Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook
Preferable to have a good understanding of Lync, VPN, and mobile device support
Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
Associates degree (AA) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelors Degree preferred

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 19th May 2020

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