• Deskside Support Representative/Advisor Jobs in United States Of America

  • IBM India Pvt Ltd
  • United States Of America, Usa

Job Description:

At IBM, work is more than a job - its a calling To build To design To code To consult To think along with clients and sell To make markets To invent To collaborate Not just to do something better, but to attempt things youve never thought possible Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk

Your Role and Responsibilities
The Deskside Support Representative/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided Services include some or all of the following software configuration, setup, upgrades, on-site technical support, device reimaging, device installation, software support, or software analysis and repair Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities
Demonstrates leadership in innovative problem resolution techniques
Provides support and assistance to others
Services may be directed by a service call management process or be performed as part of a team
Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices
Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance
Maintains businesslike communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times
Performs a full workload of technical services to IBM employees
Makes appropriate use of reference materials, support centers and diagnostic aids
Performs problem determination utilizing the diagnostics, reference documentation, service aids, tools and test equipment
Diagnoses equipment malfunctions
Corrects failures in IBM, Mac and selected non-IBM equipment by making necessary repairs, verifies correct operation and communicates repair status to the customer
Fully document all issues in an accurate and timely manner
With assistance as necessary, analyzes problems in the areas of hardware/software installation, migration and operational services using existing techniques and tools
May challenge the validity of and make recommendations for improving the processes and procedures used for services delivery


Required Professional and Technical Expertise
3-5 Years Experience
Experience with Mac/Windows/Linux/Mobile
Customer service skills and problem solving ability
Mobile Device Skills
Strong operational knowledge and experience of Windows 7 & 10, Linux (Rhel 6 & 7), Mac OS, Android and iOS operating systems, common application programs, system diagnostics and local/remote support structure
Knowledge of system configuration, physical and network connectivity
Ability to provide information and direction to others in a clear and concise manner
Experience with Lotus Notes

Preferred Professional and Technical Expertise
Basic understanding of and is able to articulate IBMs technical support delivery methodology, particularly as it relates to base and enhanced support

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk Do you have a passion for creating business value Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing

Your Life IBM
What matters to you when youre looking for your next career challenge

Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge Join us, not to do something better, but to attempt things you never thought possible

Impact Inclusion Infinite Experiences Do your best work ever

About IBM
IBMs greatest invention is the IBMer We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application

Being You IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Feb 2020

Key Skills:

Company Profile:

IBM India Pvt Ltdarfix

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