• Deskbased Sales Engineer French & English Jobs in Spain

  • COLT TECHNOLOGY SERVICES INDIA PVT LTD
  • Spain

Job Description:

Introduction

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure

The Role and Accountabilities

Support the sales organisation to meet and exceed Colt objectives in selling Colt services, by being the technical point of contact within the account team
Understand customer requirements to connect to COLT network and offer a proposal to connect which is technically and commercially beneficial to customer and COLT
Creation of standard solutions and provision of technical support throughout the pre-sales process from qualification to the handover to the Central Ordering Team
This is a junior Pre-Sales role and will incorporate a number of Sales Admin Support and Technical Sales tasks as an entry level to Sales Engineer Role
Understand the customer (internal, external) requirements and assist with quotes, and pricing where applicable within agreed turnaround times and using all available tools & processes, including building connectivity checks, APT, CC, requests for Offnet quotes (PCN), offer maker proposal generation, ip config change requests, move add change requests, price book, price lists, order form support for technical fields
Understand the customer requirements and responds to technical product queries
Qualifies technical opportunities & redirects if necessary to right competency centre
Assists regional Solution Architects in building complex proposals (Pre-Qualification, Repetitive bespokes, Technical input for orders, Order Validation, PCNs raising, tracking for IPVPNs, Creating Diagrams (ppt, visio)-supporting activity for regional PS)
Assists Sales teams in completing technical order forms
Mainly deskbound role but Customer site visits may be occasionally required
Takes responsibility and ownership of all pre-sales queries raised by Sales or Partner/Customer until closure with customer acceptance
Interfaces and negotiates with customer with regard to estimates, schedules and deliverables including managing requirements, reviews, obtaining acceptance and feedback
Communicates efficiently with Customers and shows commitment and ownership
Maintains awareness of all Colt Products and tools at a high level where they can be utilized for support to customers
Utilizes knowledge and experience to assess and advise on the improvements of pre-sales processes

What you will need to succeed

Experience in a technical environment like IP Engineering, technical assistance center, configuration support
Experience with service oriented roles
Excellent technical understanding of Customer Network technologies and Colt products & technologies covering IPVPN
EPN, Hub&Spoke
High Speed Services, Dark Fiber
Colt access technologies (Ethernet, MSP,ULL FTTH, xDSL, GCR)
Internet Access (IP Access, Smart Office, IAS)
Voice (IN/IVR, VoIP Access, TDM/IP)

Customer Service background or customer oriented experiences
Excellent communications skills, both written and verbal
Adopts a flexible and results orientated approach
Works on own initiative where necessary
Ability to cope with stress, solve problems and deal with a variety of situations
High level of accuracy and attention to detail

Methodical and thorough approach to work

Ability to work under pressure and meet multiple deadlines to address multiple issues

Languages English & French

What we offer

Colt is a growing business that is investing in its people We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff Colt recognises the importance of a work life balance

Some benefit examples are

Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Private medical insurance
Access to a virtual business school for on-going learning
Business mentoring

Job Segment Telecom, Telecommunications, Data Center, Technical Support, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Company
COLT TECHNOLOGY SERVICES INDIA PVT LTDarfix

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