• Design Engineer Professional Jobs in Bangalore,India - 25077768

  • BT India Pvt Ltd

Job Description:

Design Engineer Professional

Our mission is to break down the barriers of today to release the potential of tomorrow Join us today and release yours

Why this role matters

The purpose of the IT Infrastructure Engineer role is to support and maintain the IT Infrastructure components, tools or locations

The role holder is responsible for the deployment and support of IT infrastructure, systems and application software, Database management, network services and data security to both internal and external customers
He/she provides complex technical support, resolving escalated technical support issues including proposals to ensure systems availability to the customer on Wintel platform

What youll be doing

Core Activities

Under supervision to evaluate, co-ordinate, test and install software/hardware provided by suppliers with appropriate controls and standards eg Firewalls/Data Security, DBMS, MVS software, Network software and hardware

Under supervision to test & install software maintenance upgrades provided by suppliers

To provide problem diagnosis and resolution liaising with technical manager, peers, suppliers and customer/developer groups where appropriate; could be asked to provide full 24-hour on call emergency support

To ensure operational procedures are in place, maintained and followed as approved by technical team leader

To support assigned daily task and project work

Should have worked on Incident, Change & Problem Management (ITIL Framework)

Developed skills in basic theories, practices and procedures in one skill area through formal training, and able to apply basic knowledge/skills to own work area ( Wintel platform)

Good To have

Identify and implement opportunities for improvement and automation to remove waste, typically limited to single component, set of similar components or location

Developed skills in basic theories, practices and procedures in one skill area through formal training, and able to apply basic knowledge/skills to own work area (Virtualization platform)

Scripting knowledge

Identify when to escalate to more senior engineer, vendor or other team members

Determine where the issues is in the design and how to resolve the issue

Problem solving

Problems are less defined with unknown cause/solution or require additional skill in selecting specific solution from those available

Problems often local to a component but may span components, affecting a single platform/service/site

Most problems dealt with independently but will use skills and knowledge to identify those issues requiring guidance from more senior engineer and escalation to management team

Will guide others in identification and resolution

Will request vendor support and follow vendor escalation process as necessary

Typical problems will be specific to a story in across components

Recommend to Senior Designer how to best to deliver the solution from the specific CE story that is well defined, in a timely manner

Able to resolve cross domain issues

Produces simple solutions that are right first time Producing solutions that are the right cost, to maximise business benefit

Work out technical requirements that will meet the story requirements

Works on problems independently (seeking guidance when needed) and works with the senior designers for each component that needed to be resolved

May seek advice from Senior Designer as part of a design review

Change management

Produce change notes for simple changes

Implement approved change following change notes

Support CI and define standard work

Review standard processes and procedures through process confirmation with peers and less senior engineers

Work out how to best to deliver/design the solution from the requirement that is initially well defined, at minimal cost/complexity in a timely manner

Resolve an in-life issue in their sub-domain

Will be informed of changes specifically to supplier changes

Measure of success

Service Level Agreements eg Incident handling time targets

Key Performance Indicators eg Service availability, change success ratio

Improvements identified and implemented, process hours saved through Continuous Improvement

Performance goals

Customer feedback

Minimise design defects

Produces simple solutions that are right first time Producing solutions that are the right cost, to maximise business benefit

Well also need to see these on your CV

Why choose us

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

We are a team of broad technical knowledge individuals Our aim is to fix first time and fast ! We work closely with our specialist colleagues to ensure we have the write skillset for our estate

Our teams cover BTs current core compute estate of around 52,000 servers and associated devices Our technology ranges from the latest to some of our older legacy equipment We continue to provide multiple layers of support ensuring our customer get the best service

We value different perspectives, skills and experiences Diversity makes sense for us, our customers and our ambitions Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, Software Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 11th May 2020

Key Skills:

Why not try out our free online tutorials and gain an edge?

People who search this job also searched for the following Keywords

Sourced**

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status