• Deputy Manager - Technical Service - North & East Jobs in Gurgaon,India - 25295105

  • FresherMart
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

- Responsible for managing the after sales support and service of Hot Products like, Frymaster, Convotherm, Merrychef, Lincoln, Garland and Cleveland

- Managing the warranty (through service providers) for all equipments sold to Chain accounts (Global/local) Improve/upgrade the service infrastructure for the General Market

- Provide Continuous training of service providers technicians to upgrade their skill levels Support new product roll outs to all chain accounts

- Managing and qualifying the Warranty claim lodged by service providers and coordinating with all OCs wherever needed Support in new product initiative on hot side such as Inducs

- Escalate repetitive down calls and quality issues to respective OCs and work till resolution is achieved

Key Tasks and Responsibilities

- Develop service infrastructure and manage Warranty service to major chain accounts within the Indian Subcontinent

- Managing Service providers and monitor their performance with respect to call resolution, first time fix etc in line with agreed Metrics with the Global/local chains 40%

- Manage the Warranty claims and co-ordinate/liason with OCs to ensure the process warranty compensation is implemented smoothly Develop processes/plug loop holes in the existing process if necessary 10%

- Train Distribution Personnel, Manitowoc personnel & Service Agencies supporting Manitowoc Products in the region Support in new product rollouts 20%

- Work with the International Product Line Directors and domestic product line directors of the various business units to develop or source market specific product needs 10%

- Prepare, coordinate, and oversee implementation of sales, service, and warranty policies and records management 10%

- Improve/set-up service infrastructure for the General Market including spare parts sale to the service providers 10%

Specialized Skills, Knowledge and Abilities

- Include Certifications, Licenses and software and/or equipment used to perform the job

- Business Acumen - Customer focused with Profit Orientation Good in commercials

- Train, motivate and build team

- Good written and Oral communication

- Presentation skills

- Problem solving ability

Profile Summary:

Employment Type : Full Time
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Salary : Not Mentioned
Deadline : 02nd Jun 2020

Key Skills:

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