• Deputy Manager – Lead Management System Jobs in Ahmedabad,India - 25322838

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  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Deputy Manager  –  Lead Management System

Work Location – MBP – Mahape


Duties and Responsibilities


  • Motivating and inspiring the team to surpass their potential

  • Improving the team and facilitating the communication among the members of team

  • Exceeding and meeting departmental objectives, including conversion targets, and lead generation

  • Creating sense of ownership within the employees and resolving employee issues, if any

  • Encouraging, supporting, and motivating actively one’s peer team

  • Looking constantly for development as well as continuous improvement for the entire team

  • Monitoring, organizing, and coaching team on a day-to-day basis

  • Communicating the company’s purpose, core values, vision to the front employees

  • Ensuring that the employees follow their schedules properly as designed

  • Striving for new ways continually, to increase the opportunities of sales

  • Handling escalated calls, complaints, questions, and queries as necessary

  • Facilitating cross-functional communication within employees for improved working condition

  • Creating a conducive work environment for all the call center’s employees

  • Carrying out team meetings and actively participating in the monthly and weekly meetings

  • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets


    Skills and Specifications

  • Strong knowledge of customer care techniques and processes

  • Exceptional analytical and listening skills

  • Ability to operate well in a call center team environment

  • Familiarity with several voice-logging systems and tools

  • Keenness and flexibility to work extended hours

  • Natural flair for coaching, motivating, and interacting with people


    Education and Qualifications

  • Bachelor’s degree in administration, commerce, management or any related field from an accredited institution

  • Experience in call center activities

  • 4 years of experience of Telesales, minimum 2 years as a Team Leader
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking
    Functional Area : Banks/Insurance/Financial Services
    Role : Broker, Personal Banking Assets, Personal Banking-Liabi
    Salary : Rs 2.50 - 4.20 Lacs p.a.
    Deadline : 03rd Jun 2020

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