• Deputy Manager Customer Care Jobs in Patna,India - 23840662

  • Mahindra business & consulting services pvt ltd

Job Description:

Overall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, Warranty Processing
To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships
Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service
To increase dealer s profitability by service schemes like annual maintenance contracts, service improvements etc
Ensure meeting spare targets of all channel partners & company promoted oil targets
Ensure execution of spare parts orders of distributors & achievements of targets
To Increase dealer s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc
Ensure dealer CSI score targets are met
To provide a single window between the area office and the other departments of the company on all service matters
To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers
To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, etc
To audit new dealership for approving it for commissioning
Conducting service audits periodically as per the company norms
Ensure Product training of the dealer, workshop manager & service mechanics

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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 18th Apr 2020

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