• United States Of America, Usa

Job Description:

About the team

Our Virtual Back Office (VBO) Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner Our VBO team completes support for all the tasks that need to be performed in the back-office to support deposit accounts

What you will be doing

You will be providing administrative processes support for routine back office tasks such as client support processing, researching customer deposit and loan-related questions/problems, and performing miscellaneous customer and account maintenance as defined by client specific procedures Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments

IRA and banking experience preferred

Monday through Friday 800 am to 500 pm

Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements
Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor
Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
Answers incoming telephone calls and direct calls to the appropriate resource for resolution Escalates unresolved issues according to the work groups escalation guidelines
Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues
Assists in tracking, compiling, and completing reports as assigned
Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution
May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions
Maintains up-to-date procedure manuals and writes drafts for changes to procedures
May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
Performs other related duties as assigned

What you bring

A high school diploma or GED is required for this role
Knowledge of banking principles, operations and processes
Strong PC skills with basic knowledge of Microsoft Office applications
Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
Excellent data entry skill
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills
Effective analytical, problem-solving, team, and time management skills
Ability to work independently on problem tickets within the client problem ticket solution
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Ability to work both independently and in a team environment
Maintains adherence to regulatory changes pertaining to Traditional, Roth and Rollover IRA plans
Maintains adherence to regulatory changes pertaining to IRA & SEP plans
Overall retirement account processing to include; account distribution plans, spousal distribution, and maximum contribution qualifications

What we offer you

We provide A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
Time to support charities and give back in your community
A broad range of professional education and personal development opportunities
A work environment built on collaboration, flexibility and respect
Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
401K with company contribution and Employee Stock Purchase Program with company match
Business casual attire jeans every day!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 14th Apr 2020

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