Job Description:

Increasing Loyalty Base

Maximizing the first citizen enrollments

Push maximum number of app downloads in the store

Customer Care

Customer assistance management

Seeking feedback actively

Active interface with the customers and detailed feedbacks to be taken for areas of improvement

Omni Chanel - Smooth exchanges/ returns for a hassle free after sale experience

Ensuring smooth cashiering on the floor

Product Knowledge

To ensure all CCAs are trained in basic product knowledge and fashion guide test Reviews continuously

New product information communication to all CCAs

Training team members on mobile app usage and features (FAB)

Team Management

Motivating CCAs

Focus the team to achieve targets

Reviewing the performance & Identifying developmental needs

Training the team

Competition Survey

Check new trends and benchmark competition vis- - vis SS

Shrinkage control

Identify most pilfered categories and set up systems to reduce the pilferage,

Profile Summary:

Employment Type : Full Time
Industry : Cement / Building Material
Salary : Not Disclosed
Deadline : 17th May 2020

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