• Demand & Order Management Specialist in Dublin , Ireland | Operations at citrix Jobs in Bangalore,India - 23780596

  • Citrix Systems India Pvt Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

We believe work is not a place, but rather a thing you do Our technology revolves around this core philosophy We are relentlessly committed to helping people work and play from anywhere, on any device Innovation, creativity and a passion for ever-improving performance drive our company and our people forward We empower the original mobile device YOU!

What were looking for

Citrix are looking to hire a high performing, customer facing demand and order management specialist with at least 1 years experience in a customer service or order fulfillment role Ideally the person will hold a bachelors degree in a relevant discipline however suitable experience and proven skills in Planning, Communication, Decision Making, Problem Solving & Delegation will be welcomed to apply for this challenging and critical position Candidates should speak excellent English and have a high level of computer skills and attention to detail

What you will be doing

Sales & Operations Planning

You will review our top opportunities to enable smooth booking of the business when won by sales


Analysis of top Opportunities >$100k in Best Case / Commit (status / config / pricing / contract / SE / RWD if available)
Manage Podio entry


Analysis of ALL opportunities in Best Case / Commit (status / config / pricing / contract / SE / RWD if available)
Podio entry
Pre-staging of complex deals (when applicable)

Prepare for the weekly Sales & Operations Planning call Owner of Emerging Markets region

Review Opportunities, Bookings, Shipments and Backlog
Report out on regional FSBO / STP status

EDI / STP (Straight-Through-Processing)

Push for partners to go EDI / Webform / Paperless Invoicing
Deliver training to Partner on how to use the tools / Q&A / Reminders
Drive STP adoption in Emerging Markets
Conduct daily analysis of STP Failure report Take corrective action when trending out of control
RCCA in Podio
Analysis of clean order ratio for manual orders
Look for trend and follow-up with Partners
RCCA in Podio

Daily Ageing Backlog Review

Follow-up on all orders in backlog (not invoiced yet) with respective team (eg C&C, Compliance, HW / SW fulfilment, Sales, Shared Services etc)
main focus on unclean orders older than 2 w/days
month end / quarter end review of all unclean orders regardless of aging and release orders if clean

SFDC Order Management Case queue

Training to Partners / Sales on Order Management

New / updated tools (if need be)
New Hire training on OM processes (info on PO / COSS vs EDI / OM tools)

Quarterly Business Review meetings with Partners / Sales

Hold QBRs with selected Partners (every quarter)
Hold QBRs with selected Sales Support/Inside Sales teams (every quarter)

Backup for Bangalore Order Management Team when Public Holidays in India

What we are looking for

A person who are capable to review and complete orders from start to finish in SAP Order Management Competent at Data Entry and all tasks associated with order management
Analytical people who are comfortable working with Data You must be comfortable with complexity
Problem solving You should enjoy solving difficult problems Develop a thorough understanding of problems and identify effective courses of action to solve problems
We are looking for people people You should be excellent at verbal communication with a strong sense of ownership for all operations in your region You must be prepared to lead and advocate for your customers and your region as part of the Citrix Operations team
Comfortable working in a small team, happy with on the Job training and structured training
Attention to detail
Enthusiasm to task a team player
Somebody who can deal with situations where there can be ambiguity A person who can resolve situations

What we offer

Newly refurbished, vibrant office space with relaxation rooms, onsite canteen, ping-pong table and Xbox areas
18 weeks parental leave
25 days Annual leave
Volunteering Days
Limitless growth
Outstanding compensation
Employee Stock purchase plan


What youre looking for Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device Its a simple philosophy that guides everything we do including how we work If youre driven, passionate and curious, we invite you to make a difference with a brand you can believe in We want employees to do what they do best, every day

Be bold Take risks Imagine a better way to work If we just described you, then we really need to talk

Functional Area Order Processing

About us

Citrix is a cloud company that enables mobile workstyles We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose Flexibility and collaboration is what were all about The Perks We offer competitive compensation and a comprehensive benefits package Youll enjoy our workstyle within an incredible culture Well give you all the tools you need to succeed so you can grow and develop with us

Citrix Systems, Inc is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https//wwwcitrixcom/about/legal/privacy/citrix-recruitment-privacy-noticehtml

Citrix welcomes and encourages applications from people with disabilities Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrixcom for assistance

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 08th Apr 2020

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