• Delivery Manager - Home Design/Decor/Furnishing Industry Jobs in Bangalore,India - 25335705

  • Catalyst Solutions
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:


Customer Servicing -

Design Manage design process to ensure customers get a timely, consistent and high-quality experience A talented team of design partners and design managers will work with you to make this happen

Production Coordinate with the central production team to ensure on-time dispatch and delivery of products, in adherence to HomeLanes quality standards

Installation Manage simultaneous installations across the city/region by working the HomeLane Project Managers and HomeLane Square Installation Teams

Vendor Management Manage deliverables of external vendors (eg, wall painting, wallpaper, loose furniture, false ceiling etc) that are customer commitments from HomeLane

Customer Expectation Setting & Communication Let good news take the steps, and bad news the escalator While your main objective will always be to pre-empt issues and ensure - actuals are in line with planned, slip-ups might happen

You will take responsibility for communicating the bad news first and proactively, to the customer

- Setting the right communication framework amongst all stakeholders and the customer (what must be communicated when, and by whom

Lead & Develop Team Coach Design Managers, Design Relationship Managers, Project Managers, Quality Control Executives, Installation Partners and other vendors so that the unit delivers strongly each time, every time

Adherence to process

Ensure that each project is executed as per the process set by the organization Key Performance Indicators (not exhaustive) Customer Net Promoter Score

- Zero Customer Service Escalations

- Project Turnaround Time (including intermediate TATs)

- Revenue & No of Orders Throughput - Design & Installation Costs

- Partner NPS (from Design Partners, Installation Partners)

- Employee Satisfaction

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 07th Jun 2020

Key Skills:

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