• Day Shift -Virtual Relationship Manager, Phone Banking Jobs in Mumbai,India - 25321151

  • HY FLY CONSULTANCY
  • Save Job
  • 3 - 8 Years
  • Posted : above 1 month

Job Description:

Job Title/Position Virtual RM- Outbound

Reporting Position Virtual RM Supervisor

Summarise briefly, why your job exists;

Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,

1 To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM)

2 Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a window to talk to the bank whenever customer needs

3 Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking

Virtual Relationship Manager - Phone Banking MNC Bank Payroll call 7738521154- Priya

Or email your resume on 

Hy Fly Consultancy

 

Free Placement / No Charges

Profile - Virtual Relationship Manager 

Experience - 1 - 7 years

 

Location - Navi Mumbai, Thane

 

To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from

other competitors

Differentiated training to make them universal phone banking officers cross training in cards,

liabilities, assets

This skill will also do cross sales with assigned customer based mapped to them

Measure of outcomes NPS, Service Level, Service Quality and Sales

Responsible for quality communication and customer servicing within laid down productivity

and service benchmarks

Ensure customer delight and consistent service experience, including timely resolution of

customer queries/issues

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

to the team as guidelines for improving performance

 

 










Mumbai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
Role : Telemarketing, Voice Process - Both BPO Type, Insurance
Salary : Rs 1.80 - 5.40 Lacs p.a.
Deadline : 03rd Jun 2020

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