• Day Shift -Virtual Relationship Manager, Phone Banking Jobs in Mumbai,India

  • Hy Fly Consultancy
  • Save Job
  • 4 - 9 Years
  • Posted : above 1 month

Job Description:

Digital Banking-International Customer Care - No 1 Bank Payroll 

 

Hy Fly Consultancy

 

Free Placment / No Registration Charges

 

Phone Banking Officer #Mumbai

We are hiring for Phone Banking Officer for leading bank for Mumbai Location

Profile - Phone Banking Executive

Experience - Min 2 years Outbound/Telesales experience

Experience - 2 years in outbound / TeleSales

Grade Offered -M2 (Deputy Manager)

Shifts - Flexible to work 9 hours shift (930 to 630 PM Fixed shift )

Two weekly offs with one Fixed Sunday off and other rotational off

Location - Navi Mumbai, Thane

To exclusively handle Wealth/Privy o calls- schedule equivalent experience profiles from

other competitors

Measure of outcomes NPS, Service Level, Service Quality

 

Non Banking Candidates Can also Apply

Immediate Joining!

 

Approach

 

 

 

If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

 

Hy Fly Consultancy

 

Free Placement / No Registration Charge

 

 

 


  • We have an urgent requirement for Location -Thane -Phone Banking dept for VIRTUAL RELATIONSHIP MANAGER

    KEY RESPONSIBILITIES 
    Sales and customer relationship management 

    - Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
    - Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management 
    - Call handling as per defined standards
    - Customer profiling and service

    Customer engagement

    - Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details

    Promotion of Digital Banking Platforms 

    - Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience

    Complaint Management

    - Coordination with respective team managers, sales managers and complaints managers for 100% accuracy on complaint management and resolution within a stipulated time frame

    Audit and Service Quality 

    - Ensure all laid down systems and process are followed as stipulated by audit and senior management 
    - Ensure accurate and timely submission of financial transactions and requests
    - Achieve quality benchmark defined as per target

    MIS Reporting

    - Ensure timely submission of customer base review reports
    - Adherence to set processes for updating customer interactions in CRM




  • Requirement

    > Excellent English communication required

    > Good Convincing Skills

    > Graduation Compulsory

    USP

    > Leading Bank

    > On Bank Payrole

    > Pick up & drop facility provided till nearest station (Coming & Going)

    If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos

     

    We have 200+ vacancies in banking sector for Mumbai location

    Mumbai - Thane

    Navi mumbai - Ghansoli

     

    No of Vacancy - 200+

    Designation - Phone banking officer / Virtual relationship Manager / Financial Advisor

     

    Candidate Desire Profile

    Must be Average / excellent communication skills Verbal & Written

    Good listening skills and strong communication abilities

    Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts

    Age should be 20-32 years only

    Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity

    Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers

    Team player Candidate must be able to work effectively with all levels of the organization

    Salary Package

     

    Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy)

    Education Qualification

    Minimum Graduate with any stream Or

    Post Graduate with any stream

    Job Locations Thane-West (Maharashtra)

     

    Call/SMS/Whatsapp 8169652883 - Dipti

                                        8080702016 - Kanchan

                                        9029420672 - Sarah

     

     

    Hy Fly Consultancy

    Free Placement / No Registration Fees

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend, Banks/Insurance/Financial Services
    Role : Telemarketing,Voice Process - Both BPO Type,Insurance A
    Salary : Rs 1.45 - 3.35 Lacs p.a.
    Deadline : 18th Feb 2020

    Key Skills:

    Company Profile:

    Not Mentioned

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