• Database Principal Advanced Support Engineer Jobs in United States Of America - 25025253

  • ORACLE
  • United States Of America, Usa

Job Description:

Database Principal Advanced Support Engineer - 19001DND

Preferred Qualifications

- Strong working experience with Oracle Database 10g, 11g, or 12c

- Experience with RAC, GoldenGate, Streams, and DataGuard technologies

- Experience implementing high availability features of Oracle RDBMS

- Experience in Oracle engineered systems, such as Exadata or SuperCluster

- Sharp technical troubleshooting skills

- Demonstrated ability to coordinate the resolution of escalated issues

- A good understanding of support processes

- Ability to manage escalated technical situations & develop action plans

- Ability to spot proactive service to the benefit of customer

- Ability to facilitate issues with Development and Support

- Strong analytical skills

- At least 8 years of experience with Oracle Database as an DBA/Apps

- DBA/Consultant/Support Engineer

- BS and/or MS in Computer Science or equivalent preferred

- Available to work in 24X7 capability

- Oracle OCP DBA certification - Preferred

- Oracle OCM DBA Certification is a plus

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues Services may be frequently provided by on-site customer visits

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law

Oracle is an Affirmative Action-Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law

Job Support

Location US-FL,Florida-Orlando

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Database Administration (DBA)
Salary : As per Industry Standards
Deadline : 09th May 2020

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