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Job Description:

About NCR
NCR Corporation (NYSE NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business NCR solutions run the everyday transactions that make your life easier NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries

About the Role and Team

Using data sourced from NCRs global network of supported customers, Services Enablement is a cross-functional team that was recently created to support NCRs global service organization, to improve the way they deliver maintenance services as effectively and efficiently as possible
The team is centred in Dundee, alongside the ATM Design organization, and also has strong links to, Retail Product Engineering, IT/Big Data, Customer/Sales support and Maintenance Services
The Data Scientist role, works closely with all team members (Product Engineers, Data Engineers, Process Improvement Engineers), to identify, collect, prepare and analyse data
The data is interpreted to define a view of how each individual modules (cash dispenser, coin recycler, card reader,) performance compares to every other module, which in turn can then be used to target modules for pro-active service action
The business impact achieved by monitoring product performance, Customer availability (uptime) and the efficient utilization of services resources
The current focus is on, expanding the direct influence on the 25,000 customer service actions performed on a daily basis on NCR Financial (ATM) & Retail (Self Checkout) Products globally
The team operate in an environment where continuous improvement is the norm You will be expected to utilize your skills/experience to challenge the status quo, and to identify and validate how new methods/approaches will improve our performance

Your Responsibilities

Working with Engineering team members to identify data elements that can be used to provide insight into Product performance
Working with corporate ITS/Big Data teams to obtain data from our global customer base
Working with Data Engineering team members to prepare, analyse and report, the insight that the raw data can provide into product performance
Working with CI team members to identify and improve all aspects of the Data Scientist role and processes
Utilising your skills/experience to identify and validate new and improved ways to gain insight into product performance and service effectiveness

Basic Qualifications

BSc/BEng/BA Data Science (or similar discipline)

Optional qualifications

MSc Data Science
Experience in an Engineering environment would be preferable
Experience of utilizing structured continuous improvement tools and techniques
Track record of innovative thinking

Some technologies/ platforms/ industries/ tools etc you will be working with

Hadoop, Oracle, ASTER, Linux
R, Python, SQL
Minitab, Excel
Tableau, PowerBI

EEO Statement
Integrated into our shared values is NCRs commitment to diversity NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential We believe in understanding and respecting differences among all people NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment

Statement to Third Party Agencies
To ALL recruitment agencies NCR only accepts resumes from agencies on the NCR preferred supplier list Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility NCR is not responsible for any fees or charges associated with unsolicited resumes

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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