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  • 2 - 6 Years
  • Posted : above 1 month

Job Description:

DUTIES & RESPONSIBILITIES As a Systems Administrator you will Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers Monitor the systems on a 24X7-shift basis, take action on resolving issues and follow defined escalation paths Support Scope Participate in a regular 24X7 shift rotation Monitor the CIS infrastructure per defined procedures Acknowledge alerts and start the incident process Apply first level resolution procedures as documented and follow documented escalation procedures for incidents Act as a first point of contact for Tech Support, IT, Labs and qualify their requests Technical Requirements Experience working in systems administration with Windows and Linux Experience providing user support and system troubleshooting Knowledge of Cloud computing Functional Requirements Ability to communicate clearly, verbal and written Good customer service skills Awareness of newest and latest technologies Displays strong desire to learn new technologies Professional Development Continue to develop skills via self-study or classes to enhance performance COMPETENCIES Action Oriented Problem Solving Communication Customer Focus MEASURES Customer Focused Customers are pleased with the responsiveness and professionalism Users are knowledgeable on how to use IT supported systems Execution Results are achieved within the agreed timeframes that are compliant with the projects standards and quality program Accountability Tickets are closed quickly but resolved with quality Integrity Regulatory controls, information security guidelines, and company policies are effectively managed and monitoring reveals no deficiencies Teamwork Consistently update development plan with manager

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduation
Industry : IT-Software, Software Services
Functional Area : IT Software - DBA , Datawarehousing
Role : System Analyst
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Sophos technologies Pvt Ltd As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from todays most advanced cyberthreats Powered by SophosLabs - a global threat intelligence and data science team - Sophos cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more The award-winning Sophos Central cloud-based platform integrates Sophos entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs) Sophos also makes its innovative commercial technologies available to consumers via Sophos Home The company is headquartered in Oxford, UK, and is publicly traded on the London Stock Exchange under the symbol SOPH

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