• Customer Technical Expert Jobs in Gurugram - 23828591

  • SD Squared Limited
  • Gurugram

Job Description:

Description The Customer Technical Expert (CTE) role is the key stakeholder for taking a project from Design to Delivery as well as for proactive and reactive defect resolution of BuilderCare customers This role partners with the CPE role These experts play the role of the advisors to the customer as well as technical leads and architects to matrixed teams of capacity partner network sourced engineers They are responsible for converting the requirements and a project plan into technical architecture as well as for working with developers in the capacity network to deliver the project (Senior CTE may lead a team of upto 8- 10 CTEs)

Key areas of delivery

On time delivery of overall client product architecture

On time delivery of the project (as per architecture and build card) while maintaining quality, security, reusability and compliance targets

Deliver customer satisfaction

Expert technical recommendations for key sectors or in areas of APIs/ integrations

Assistance with marketplace upsale services

6 months OKRs

On time delivery of the project (as per build card)

Code reusability

Code quality - number of bugs in 90 days post shipment

Customer tech team satisfaction feedback (where applicable)

CP Network Rating

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 15th Apr 2020

Key Skills:

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