• Customer Support Specialist Jobs in Singapore - 23296267

  • Singapore
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Customer Support Specialist

Responsible for all aspects of operations support for existing customers, including process, business and technical consultation
Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues timely
Accountable for developing and maintaining customer support guidelines, metrics, tools and practices throughout the customer life cycle
Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery
Meets with Customers and Mastercard teams to conduct inquiry reviews and to identify technology or process enhancements

Reviews customer issues logs, proposes initial enhancements and assists in problem resolution, including escalating advanced issues
Analyzes, troubleshoots, and pulls code and data to solve customer inquiries; uses a combination of available tools and individual knowledge
Guides customers through training documents, and may provide alternative solutions
Provide guidance to less experienced team members on a need to basis
Manages smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
Provides technical and domain support to internal consultation process to answer technical questions and explain technical concepts

All About You
Experience in Technical Support delivery to B2B customers
Experience using proprietary tools, systems, and documentations to resolve moderately difficult customer issues
Hands on experience with relational database management systems (SQL) for complex research, desirable to have experience with analytics/ business intelligence/data visualization tools
Success in answering and completing technical customer service inquiries; demonstrates strategic and preventative thinking with moderately difficult concepts
Strong ability to communicate technical solutions and concepts successfully to different level of audiences
General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
Highly desirable to have general understanding of payment networks and industry
Demonstrated initiative in building relationships with colleagues from multiple areas within your organization

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

Key Skills:

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