• United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Position Responsibilities/Requirements

Job Purpose

Act as the first point of contact for all Valdi Global Markets EMEA clients Responsible for finding solutions to our clients functional and technical issues and for managing these issues through to resolution

Position Responsibilities

Monitor, support and maintain all Valdi front-office solutions

Coordinate inter-departmental resources and liaise closely with clients at all levels

Work alongside the local Client Services Executives, Sales Account Managers and other DEV/Support teams

Gain an in-depth knowledge of the products and the detailed configurations of the clients

Open cases, manage incidents and provide technical assistance

Track all cases to a successful resolution

Technical Support qualify issues, perform initial investigation and attempt resolution

Handle change requests on client platforms, configuration changes etc

Position Requirements

English language skills (Written and verbal) Mandatory

Effective communication and relationship-building skills

The ability to work effectively within local and distributed teams

Good technical diagnostic, analytic and problem solving skills

Willingness to learn and adapt to new technologies

The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients needs

Linux, Schell scripting & Network understanding such as FTP, SSH, TCP/IP

Shift work required including weekend and public holidays

Conduct oneself in a confident and professional manner at all times

Service management knowledge (ITIL v3, PMP, Prince2) would be added advantage

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Fidelity National Information Services, Incarfix

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