Job Description:


  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyse statistics and compile accurate reports

  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Control resources and utilise assets to achieve qualitative and quantitative targets

  • Adhere to and manage the approved budget

  • Maintain an orderly workflow according to priorities




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    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Manufacturing/Industrial
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Customer support manager
    Salary : Rs 7.00 - 10.00 Lacs p.a.
    Deadline : 17th Mar 2020

    Key Skills:

    Company Profile:

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