• Customer Support - Fusion Cloud-Technical Analyst - COLORADO SPRINGS LOCATION ONLY Jobs in United States Of America

  • United States Of America, Usa
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  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Customer Support - Fusion Cloud-Technical Analyst - COLORADO SPRINGS LOCATION ONLY - 19000XQK

Preferred Qualifications

Customer Support - Fusion Cloud - Technical Analyst - Location Colorado Springs ONLY

Location Colorado Springs, CO only

Desired Profile

Good experience/exposure in implementation, support, consulting or development experience (or equivalent) in enterprise business application Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations


Database, noSQL, Java ME embedded, Networking knowledge, Event Hub, WebLogic, XML, web services and JavaScript
Good knowledge expected in at least one of the following Fusion technologies
ADF, BPEL, ODI, SOA, FBDi, Reporting Tools - Fusion BIP/OTBI/FRS

Apps DBA experience preferred

Process orientation preferred

Operating Systems knowledge (Linux, Unix)
Well-developed troubleshooting skills, ability to analyze details and synthesize big picture , frequently working with incomplete or ambiguous data
Creative use of industry standard tools to aid in the diagnostic process Good knowledge of Java programming language, databases, networking and Unix / Linux operating systems

Database Knowledge

Object Orientation and Java literacy Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in Java (ability to analyze/relate to Java exception messages in log files, class loading issues, basic understanding of JVM operation)
Knowledge of Java ME Embedded and Java Card preferred Past Programming or white box testing experience in Java and other web technologies is preferred
Operating Systems knowledge (Linux, Unix)
Should have good experience in the following technologies
PL/SQL, Forms, Reports, OAF, XML publisher, Workflow, Java
Good knowledge expected in at least one of the following Fusion technologies
ADF, BPEL, ODI, SOA, FBDi, Reporting Tools - Fusion BIP/OTBI/FRS

Desired Skill Set

Ability to troubleshoot complex customer performance issues and articulate to Cloud Performance team & collaborate with Operations team to resolution
Responsible for analyzing and recommending solutions to performance problems with enterprise business applications
Experience in Profiling and monitoring tools, Network monitoring, Fiddler trace analysis
Strong knowledge of performance concepts such as response time, throughput, system resource utilization
Strong knowledge of DB performance area such as analyze AWR , SQLHC , Explain plan and identify slow SQL issue in Oracle Database
Experience in using Oracle Enterprise Manager Cloud Control to analyze performance bottlenecks
Experience in analyzing JFR, Heap Dump, system resource usage
Analyze the design and architecture of enterprise business applications and components to study the performance characteristics of the applications Identifies and drives optimization changes in the application design & production environment to improve customer experience for mission/business critical IT applications

General knowledge of the following categories of network systems Multiprocessing, Threading, Distributed systems, Load Balancing and High Availability
Exposure to Software profiling and performance tuning knowledge ie JProfiler
Familiarity with Java Heap heuristics and garbage collection policies
Good knowledge of Java profiling tools
JRockit Mission Control, a profiler
Eclipse Memory Analyzer, a memory analysis tool that also has some performance related features
Your Kit Java Profiler is a performance and memory JVM profiler

Expert in troubleshooting and analyzing HeapDump, Memory, JFR & Stuck Threads Analysis
Exposure to Scripting
Exposure to CDN eg Akamai

Prior experience in missioncritical support role in Performance, Resizing, Scalability, Disaster Recover and Automation
Familiarity of industry change management best practices

Additional Skill Sets desired

Strong written and verbal communication skills to coordinate with local and English oriented teams
Project planning and management experience
Knowledge of Oracle Enterprise Linux, Red Hat, and/or other Oracle Linux platforms
Basic Knowledge on any of the scripting language - Python, Perl, CGI, C, shell scripting, and PHP

Strong technical knowledge in WebLogic 11g/12c Architecture, Performance Tuning, configuration, memory management, debugging (heap, thread); Web Servers; Java/JVMs Seasoned and in-depth/internals experience is must; Experience in JAVA internals, Garbage Collections, threads and work manager; Operator level experience is not sufficient

Oracle Product Knowledge

Strong technical knowledge in Oracle Fusion Middleware (SOA, BAM etc), Oracle Business Intelligence Enterprise Edition (OBIEE), and Oracle service oriented architecture (SOA), Oracle Data Integrator, J2EE
Good knowledge in Oracle Database (RAC, ASM) on Oracle Exadata machines
Strong technical knowledge in Oracle Enterprise Manager Grid Control 12c
Strong technical knowledge in WebLogic Administration, Network, Storage appliances and System Administration

Good technical knowledge of current network hardware and standards
Handson hardware and software troubleshooting experience in Fusion Middleware, WebLogic and Fusion Application or any ERP products
Exposure to Performance Load Testing

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:


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