• Customer Support Executive Jobs in Ahmedabad,India - 25148029

  • Electro devices pvt ltd

Job Description:

Fitternity enables Chat Support functionality to operate efficiently by responding to customer inquiries It is their duty to be readily available to provide help or a solution in real-time to handle inquiries from customers in professional, clear, and concise manner

Job Responsibility

  • Develop strong customer relationships and will be responsible to resolve queries of the customers through E-mail and Chat within the assigned timeline

  • Manage and take ownership of the resolution process for all customer related issues

  • Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat

  • Build customer relationships as part of the sales process

  • Requirements

  • 2-12 years of work experience

  • Effective reading and writing English communication skills

  • Excellent time management skills, attention to detail and the ability to multi-task

  • Strong communication skills - ability to communicate clearly and effectively with customers on Calls, Emails & Chat

  • Knowledge of how to operate a laptop / PC, good typing speed and working knowledge of Microsoft Office

  • Intelligent, enthusiastic and self-motivated individuals

  • Comfortable with long and unpredictable work hours
  • Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans, Consulting Services
    Functional Area : Operations/Customer Service/Telecalling/Backend, Front Office Staff/Secretarial/Computer Operator
    Role : Technical/Process Training, Voice Process - Both BPO Ty
    Salary : As per Industry Standards
    Deadline : 18th May 2020

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