• Customer Support Engineer Jobs in Bangalore,India - 23851349

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Job Description:

As part of a global organization with an emphasis on teamwork and customer focus, your responsibilities will include

Monitor the Incoming customer queries via email, phone & chat and respond in a timely manner
Troubleshoot and resolve complex customer issues related to technical support adhering to best practices
Understand customers technical and business requirements and build significant long-term relationships with key customer contacts
Take ownership of and resolves very complex problems by collaborating with other internal teams
Develops creative workarounds and solutions for complex problems within appropriate timeframes
Understand business / technical needs from specifications and functional requirements documents
Provide mentorship, guidance, training as a part of maintaining and sharing of skills sets, learning, product and technical knowledge across the global organization
Create quality knowledge base solutions to help proactive support
Participate in test fest and product documentation review during new product releases
Keep abreast of new technologies and new product releases by continuous learning
Author troubleshooting guides, webinars, FAQs for customers to assist customer self help
Be on the OnCall roster to cover the support during weekends as required

Qualifications (Skills, Training, Experiential, and Travel Requirements)

Graduate with 4-8 years of relevant experience in software technical support
Passion for delighting the customer by providing superior customer service
Problem solver having very good analytical skills with proven experience in troubleshooting, resolving and delivering complex technical solutions
Drive for quality and excellence in all areas of working
Self-starter with demonstrated ability to take initiative and accomplish tasks
Process oriented and communicative through entire issue resolution process
Excellent written and verbal communication skills in English
Excellent organizational skills, ability to multi-task and detailed oriented
Experience on writing SQL statements and Understanding the way databases work with cloud applications is also a plus
Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
Exposure in JAVA, XML, AJAX, CSS, HTML etc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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