• Mexico
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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Customer Support Engineer - Architecture


Mexico City, Mexico

Area of Interest

Technical Support

Job Type


Technology Interest


Job Id



The Business Entity

Are you pre-wired to understand what customers WANT and what they NEED to deliver business outcomes quickly Can you do this in an environment that handles 14 million calls per year -- in 17 languages -- from customers in 180 countries Do you Achieve Results Think Analytically Manage Conflict and Customer Experience Make Decisions with Critical Thinking You may be a Cisco Customer Support Engineer and we have the People Deal for you!

The Team

Strategically positioned within the Cisco Services Organization, Ciscos Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field We provide tireless support to our customers, partners, account teams, and other TAC engineers With a technology runway that never ends, opportunities to develop your depth, breadth, and diversity of technology expertise are second to none!

Enabling our Customers by enabling Cisco Technology, the TAC further specializes in


Data Center






and other emerging technologies

Role & Responsibilities

The Customer Support Engineer is the connection to Cisco customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued The successful CSE

Continually develops their working knowledge of networking products and protocols to provide second/third level technical support on a worldwide basis via phone, email, web and remote access in the designated technology focus area

Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction

Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team

Minimum Qualifications

CCNP or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols

Troubleshooting experience with Operating Systems such as Linux/RedHat, VMware, Microsoft

Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success

Excellent verbal and written communication skills

Innate crisis management skills and ability to handle critical customer issues/problems

Experience interacting with customers/partners or in a client facing role

Desired Skills

BS in a technical field (CS/EE preferred) or equivalent; 3-5 years of relevant experience

Basic knowledge of products within Routing, Switching, Virtualization, Networking

Programming skills (Python, Linux, Shell Scripting, C, C )

Certifications CCNP R&S , AWS, MS Azure, VMware, RedHat, Java, MCSE or Linux

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Cisco Systems Incarfix

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