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  • 1 - 6 Years
  • Posted : above 1 month

Job Description:

Responsibilities

Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Efficient dealing of complaints to completion and enabling satisfaction of customer

Keep records of customer interactions, process customer accounts and file documents

Attempt to persuade customer to reconsider cancellation

Work with customer service manager to ensure proper customer service is being delivered

 

Requirements

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Account Services,Any Process - International BPO Type,T
Salary : Best in Industry
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
One of the leading Company
Hiring for One of the leading Company

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