• United States Of America, Usa

Job Description:

Customer Support Analyst

Job ID # JR83210
Functional Area Client Services
Position Type Full-Time Regular
Experience Desired At least 3 years
Education Desired Bachelors Degree or equivalent

Primary Location US-Alabama-Hoover 44 Inverness Center Parkway, Floors 2-6-3-769
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

Diverse and cohesive group of individuals that work well together Also, provides the opportunity to work autonomously and self-manage

What you will be doing

In this career level professional role, you will utilize your moderate skills with a high level of proficiency You will be handling calls that are more complex in nature You will also, obtain and build on an in-depth knowledge of one or more FIS products as well as use SQL to build moderately complex reports, research technical issues, and documents resolution All while working under general supervision with increasing latitude for independent judgment

Provides in-depth product support to FIS clients by resolving incoming inquiries
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Troubleshoots problems with software applications and recommends corrective action
Documents customer information and recurring business or technical issues to support product quality programs and product development
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes


Monday-Friday - Core hours are between 7am-6 pm

(Occasional night or weekend work)

What you bring

Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills along with Strong problem-solving skills

Added Bonus if you have

Project Manager Experience
Corporate Action Experience
Able to Read or write SQL queries
Familiar with XML Format

What we offer you

A competitive salary and benefits including private medical cover, dental cover, and travel insurance
A broad range of professional education and personal development opportunities FIS is your final career step!
Time to support charities and give back in your community
A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:



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