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  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Description

Were seeking an installation & programming associate who is comfortable becoming an expert in all aspects of our products (hardware and software) and providing fluid installation and programming services for Digital Dreams line of smart home products and solutions Additionally, successful candidates in this position must be self-directed and take complete ownership of the customer experience in order to exceed individual service goals, and demonstrate operational excellence The position requires you to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services This is an on-site job and includes travelling across India

Responsibilities

Installing and programming Digital Dreams products and solutions
Assisting and providing technical support to field issues generated by company clients / partners via web, phone, email, chat, forums and on site (when needed)
Act as main resource for all site technical issues, or complaints by responding to calls and emails
Respond promptly to customer inquiries and resolve customer issues
Analyze, monitor installation progress
Schedule Service Engineers/Technicians intelligently and efficiently
Obtain signed installlation report & cusomter testimonial
Interact with site in-charge, architect or customer rep for site progress and issues
Read and understand NCC | Digital Dreams BOQ

The candidate should be responsible, self-motivated, creative, capable of multitasking, good with deadlines and possess strong communication and organizational skills

Requirements

Bachelors degree Computer Science/Electronics or equivalent practical experience
1-3 years experience in services programming and installation (Smart home preferred)
Excellent communication skills both written and verbal
Strong proficiency in Word and Excel required
Strong ability to craft high quality, strategic communications reflecting best-practice principles of customer service
Self-direction is required must be able to work with minimal supervision
Knowledge of computers and basic electricals is required
Knowlegde of basic computer networks routers, access points and modem is required

Benefits

Competitive renumeration
Startup environment where youll help shape the culture and have a huge impact
You get to work on innovative products and challenging problems with some amazingly talented (and fun) people!
Flextime
Three weeks paid vacation
Branded installation tools Stanley or equivalent

Location

Mumbai, Pune

Confidentiality

The post-holder must maintain the confidentiality of NCC and its clients / contacts at all times This Job Description is intended to provide a broad outline of the main responsibilities only The post-holder will need to be flexible in developing the role and in initial and ongoing discussions with the designated manager

How to Apply

To apply, please email us at careersncccoin, attaching a current resume in HTML, Word, Plain Text or PDF format In the body of the email, explain why you would be a good fit for this job If you have a website, send us the URL

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 08th Feb 2020

Key Skills:

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