• Customer Success Project Coordinator Jobs in United States Of America

  • MASTERCARD
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Customer Success Project Coordinator

Internally, this role is referred to as Senior Analyst, Customer Delivery

Overview
Mastercard Global Acceptance is mandated with leading transformational change in how Mastercard drives value to merchants, acquirers, and other key players in the payments value chain in a period of significant industry evolution and disruption Our mission is to deliver products and solutions that meet the needs of merchants and acquirers to help them grow their business globally Have you ever brought a new product to market or created a partnership to drive a new line of business Are you motivated to think about our existing business in a new and disruptive way

The Customer Success Project Coordinator is responsible for leading activities in the areas of new client onboarding and existing client expansion The CSPC will be a key client advocate and is expected to be a subject matter expert on client program operations and onboarding This person will work directly with various departments at Vyze as well as work directly with clients The CSPC will assist with the onboarding of prospective clients, coordinate education and training material, handle client operational requests and drive improvements This position will also be responsible for leading growth, expanding business and increasing revenue

Role
Develop subject matter expertise on clients, products, processes and internal systems
Maintain Customer Success documentation and trackable items on Confluence
Engage as support for Customer Success Managers and Director
Have the ability to explain process flow as it pertains to transactional data and successful business flow
Provide best in class service, information and guidance to internal/external clients
Lead calls/meetings with both internal and client teams on project coordination and expansion
Organize process flows and communications as they pertain to projects and expansions
Anticipate client needs and provide solutions that help drive growth and revenue
Lead improvements and expansion projects
Work with clients to establish critical goals, and other KPI needs and aid partners in achieving their goals
Identify and advocate for improvements across the platform
Participate as a client representative on various project teams such as client launches, new products, features, and related activities
Successfully onboard new clients and coordinate contract renewal and administration
Develop process for support as each new client is assigned
Partner with Production Services to ensure SLA requirements are met and processes are flowing smoothly as clients are onboarded and expanded
Provide monitoring of tools, logs, and alerts to proactively surface issues
Participates in on-duty support within the Customer Success team, which may include evening and weekend support
Manage retail/lender relationships as they are onboarded to ensure growth
Accountable for overall coordination of client relationship, from beginning of project scope
Responsible for coordinating the training for external partners on new products and processes
Introduce and sell new products and solutions to retailers
Partner with clients on marketing efforts, expansions and projects to develop new business
May require minimal travel and will require non-standard business hours, as-needed to support business objectives

All About You
Demonstrated, relevant experience in the FinTech space
Superior time management and follow up skills
Strong, proven problem solving and service oriented skills
A proven ability to recognize needs and execute on those needs
A proven track record of working with external customers/clients, preferably in the merchant and acquirer space
Supervisory experience as it relates to managing relationships with multiple partners
Strong written/verbal communication, analytical and organizational skills
Proven experience and comfort working with project managers and project management tools
Demonstrated experience with software and process-based systems and projects including requirements
Demonstrated ability to manage multiple projects and tasks, simultaneously
Experience with creating and delivering training materials
Proven ability to understand credit and lending products and operations
Ability to work in an emerging growth company environment, while helping build out a mature organization
Experience in product development, project management, strategic analysis, partnership development and management
Ability to lead initiatives from start to finish, with excellent time management and organizational skills; the ability to manage conflicting priorities and multi-task effectively
Intellectual flexibility, comfortable with ambiguity at times, yet eager to take on whatever role is necessary to achieve business objectives
Strong quality orientation and motivation to achieve outstanding performance
Ability to quickly learn and absorb new topics and information in a rapidly changing environment
Excellent verbal and written communication
Strong proficiency in Microsoft Word, Excel and PowerPoint

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
MASTERCARDarfix

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