• Customer Success Operations Manager Jobs in United States Of America - 23830872

  • PUBMATIC
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Company Description PubMatic is a digital advertising technology company for premium content creators The PubMatic platform empowers independent app developers and publishers to control and maximize their digital advertising businesses PubMatics publisher-first approach enables advertisers to maximize ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation Headquartered in Redwood City, California, PubMatic operates 13 offices and nine data centers worldwide

Customer Success Operations Manager / AdOps Manager / Advertising Operations Manager

The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule

Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas As PubMatics products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption

Responsibilities

Manage account setup and maintain accounts on the PubMatic system
Ensure on-time execution of technical integrations and deliver service excellence during implementation
Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
Keeping multiple support systems updated (eg Salesforce, JIRA etc)
Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc
Generate and interpret reporting that will yield competitive insights for our clients
Work closely with internal and external customers to ensure higher returns for end customer
Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
Travel (up to 20 PERCENT ) to client sites for strategic and quarterly business review meetings

Qualifications Knowledge in regards to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus
Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus
Experience using complex datasets to track performance trends, identify anomalies and their root causes
Ad Trafficking exposure using Ad Servers such as DFP and AdTech a plus
Experience with web applications, web forms and web server ideally with HTML or JavaScript knowledge
Knowledge to use debugging tools like Fiddler, Firebug etc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Apr 2020

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