• Customer Success Operations Manager Jobs in United States Of America - 25697490

  • Harness
  • United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

The world runs on software Yet delivering changes to software remains massively complicated, highly manual, and risk-prone At Harness, our mission is to simplify the entire software delivery process so that software engineering teams can move fast and ship code effortlessly without the fear of breaking things Thats why were bringing the industrys first Continuous Delivery-as-a-Service platform to the market

Harness uses a unique machine learning and AI-based approach to continuously verify the performance, quality and security of highly complex software systems, and automates the entire software delivery process

Harness is led by technologist and entrepreneur, Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $37 Billion Were backed with $60M Series-B funding from top-tier VC firms Menlo Ventures, IVP, GV (formerly Google Ventures), and ServiceNow Ventures


Harness is obsessed with Customer Success (CS) Its in our DNA to ensure that our customers are thrilled with our platform, and we want to find a Professional Obsessive to help make that goal a reality If youre a top-shelf, phenomenal business operations guru who is driven by empowering customers, wed love to talk to you!

Were looking for a data-driven Customer Success Operations Manager to support the CS organizations internal operations and customer growth initiatives This individual will play a lead role in defining and driving customer success strategy through data insights and process improvement This role will serve as a trusted advisor to leadership and interface across the broader GTM organization

Key Responsibilities Define and drive operational initiatives for customer success related to customer on-boarding, product usage and adoption, customer communications, and renewals; work with team to actively monitor and manage account health
Ensure data accuracy and improve reporting capabilities through Salesforce, Natero (CS platform), and Zendesk; define a cadence to audit the data and systems Advance business intelligence and data visualization capabilities to keep pace with customer growth
Identify and facilitate process improvements to support global team and customer growth
Collaborate with sales and finance operations to drive a seamless customer journey
Manage customer success user requests and escalations
Additional strategic projects as needed

About You BA/BS degree or equivalent work experience
3 years of relevant work experience, ideally in consulting and/or strategic business operations (sales or marketing ops, customer success, professional services, tech ops, etc)
Strong knowledge of Salesforce (systems administrator level) and Excel; experience with Zendesk, SQL, and BI tools a big plus (Tableau, Power BI, etc)
Exceptional organization and documentation skills related to managing data, best practices, and collateral
Experience working with a wide spectrum of teams and levels of seniority
Highly analytical, your decision-making is rooted in data
Youre driven no one needs to push you to excel; its just who you are
An inherent desire to serve our customers they win, so you win

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Jul 2020

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