• Customer Success Manager - Supply Chain Jobs in Bangalore,India - 23787119

  • Maiora
  • Save Job
  • 8 - 15 Years
  • Posted : above 1 month

Job Description:



What you really do

We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment

You will

- Responsible for effectively developing and strategically managing customer accounts within US and India, for post-go-live services

- Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts

- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows

- Achieve agreed performance levels in line with customer requirements and the functional SLAs

- Be the single point of contact for any platform level upgrade/patch/hot fix

- Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution

- Has a proven track record of building and managing successful support teams in global environment

- Be a motivator of team and initiator of teams career enhancement

- Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits

- Works with R&D team to drive enhancements in product

What is required by the position?

- Must have experience in SSIS, SQL Server

- One or both of these Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

- High degree of interpersonal effectiveness and building relationships with customers, across levels and functions

- Presentable personality in terms of being the face of o9 for Support Organization

- High drive and energy with the ability to handle multiple actions and facets effectively and quickly

- Strong project management skills

- Excellent written, verbal and presentation skills

- 8-10 years of experience

- Enterprise planning concepts

- Hands-on familiarity with Microsoft Excel/Access

What you get

- Flexible working schedule

- Possibility to travel and work with clients

- Exposure to the biggest brands in the world

- A flat organization with a very strong entrepreneurial culture

- A great team to support you and that you can support

- Great people and unlimited fun at work

- Possibility to really make a difference in a scale-up environment

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 11th Apr 2020

Key Skills:

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