• Customer Success Manager - SaaS Products Jobs in Delhi,India

  • Zhcne Consultancy Services

Job Description:

Job Role

- Developing and managing client relationships at CXO level Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth

- Manage business for HRIS Firms customers for HCM products and services

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings

- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc with focus to help achieve targets and incentives

- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business

- Acquire a thorough understanding of key customer needs and requirements This will include SOW design and evaluation

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them

- Ensure the correct products and services are delivered to customers in a timely manner

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

CTQs-

- 2+ years of overall experience with last 2+ years experience in the similar role

- Candidate should have prior experience of working in SaaS based product companies

- Should have managed revenue base of $4 million

- Experience of managing relationship with enterprise customers CXO level

- Good in governance mechanism and data analytics

- Candidate should be either BTech or MBA

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Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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