• Customer Success Manager PaaS or IaaS Jobs in Delhi,India - 25048044

  • ORACLE

Job Description:

Customer Success Manager PaaS or IaaS - 19000UGV

Preferred Qualifications

Oracle is rapidly transforming itself into a hyper scale cloud player by aggressively rolling out a comprehensive portfolio of Autonomous Application, Platform and Infrastructure services Platform (PaaS) & Infrastructure (IaaS) in Oracle Public Cloud are unique cloud solutions to help customers transforming legacy IT architectures to cloud platform to support their dynamic business demands

Customer Success Team, Platform & Infrastructure Cloud, aims to improve Pass/IaaS cloud adoption, build successful references and achieve greater business returns for customers throughout entire Customer Life Cycle support



The CSM will be SME (Subject Matter Expert) of Oracle PaaS or IaaS products and solutions, act as trusted technical advisor to customers and partners in adopting Oracle cloud, the focus areas are

Drive adoption and consumption of Tech Universal credits
Build Permanent Customer agreed use cases that will have a high likelihood of renewing
Deliver workshops and demos to the Customers
Building strategic value-add customer relationships, providing best in class services and ensuring customer satisfaction via technical expertise
Support customer to implement Oracle PaaS/IaaS successfully and build Oracle cloud reference cases to drive continuous cloud opportunities;
Creatively support customer to adopt Oracle PaaS/IaaS platforms, eg development of industry solutions on Oracle PaaS/IaaS platform, migrating non-Oracle workload to Oracle public cloud, and delivering deep dive workshops or PoCs
Design and optimize modern cloud platform and infrastructures for customers digital transformation
Good collaboration with sales and SC team, and align with the PaaS & IaaS Implementation partners to ensure excellence in execution and the achievement of regional renewals and expansion targets
Create a scalable resource pools in designated subject areas to ensure high quality service delivery

Success will be realized by achieving PaaS/IaaS solution adoption successfully, customer satisfaction and reference ability, and contract renewals & expansions for Platform and Infrastructure Cloud

Job Qualifications

The candidates should demonstrate expert skills in at least two of following areas

Knowledge on Oracle products with implementations experience preferred
Database, OFM, BI, Big Data/IoT, Java Dev, Integration, Mobile
OCM, Exadata, Exalogic, BDA, PCA, ZDRLA, Supercluster

Hands on skills of following Oracle Cloud Services
PaaS OMC, Data Management (DBaaS, Bigdata), Application Development (JCS, MCS), Integration (SOA, IoT), Security (Identity), Content & Process (Document, Process), Business Analytics (BI, BDD, DV, IoT and Essbase)
IaaS OCM, Ravello, Container, Compute, Storage, and Bare Metal Cloud Service

Rich experience and deep knowledge of competitive products
Cloud Vendor AWS, Azure, VMware, Bluemix, Softlayer, OpenStack

Understanding of open source technologies and development tools
Java/J2EE, HTML5, PHP, APEX , Ajax, Python, XML, LAMP stack
JBoss, Tomcat, GlassFish
MySQL, NoSQL (MongoDB, HBase), Hadoop/Cloudera

Strong Project Management skills with technical background
Proven records of project delivery, stakeholders managements, resources, risk management and project tracking and reports

Other soft skills needed

Ability to work within a highly competitive and complex environment and be able to build and maintain strong relationships with a diverse set of internal and external constituencies, especially high influence IT advocators in customer side
Enthusiasm of technology, high energy level, innovative thinking
Good communication skills and team work spirit
7 years relevant working experiences, BS or MS degree, background are preferred

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations Identify product expansion/up sell opportunities Work with larger clients Provide input into the CSM methodology and direction Act as mentor to newer CSMs on a voluntary basis

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Recommended 7 to 10 years of professional experience Demonstrated experience in implementation or client facing relationship experience Understanding of various technical architectures and operating systems Industry experience is desired

Job Sales

Location IN-IN,India-New Delhi

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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