• Customer Success Manager Jobs in United States Of America

  • United States Of America, Usa
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy We live by our three values partner, innovate and act

Our legacy inspires us as we forge ahead, always pushing to discover whats next Every day is a new opportunity to advance and grow ourselves, our company and the industry Some people call it an obsession, we call it a way of life

What you need to know about the job

Job ID 1050562

Primary Location Portland, Oregon

Job Category Services

Schedule Full time

Shift No shift premium (United States of America)

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems


Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
Generally sets work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers
Services are provided on standard, specialized or complex systems
May be responsible for leading, managing, sponsoring or participating on projects
Responsible for managing a budget
Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met
Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business

Education and Experience Required
Typically a Bachelors degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities

Knowledge and Skills

People management responsibility
Demonstrate some in-depth knowledge of corporate organization and policies
Demonstrate business, technical or functional knowledge at the mastery level
Demonstrate administrative or operations knowledge
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation
Demonstrate management capability
Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization
Ability to lead project teams
Demonstrates detailed knowledge of support solutions
Demonstrates thorough knowledge of industry drivers relating to TCE
Called upon to create or implement strategic plans, goal setting, and Plan of Record management
Knowledge of teh companys financial management processes
Forecast and manage to a budget


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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