• Customer Success Manager Jobs in Bangalore,India - 23839610

  • Whatfix

Job Description:

At Whatfix we are looking for a Customer Success Manager to lead the on-boarding and post-sales efforts in building and delivering value to our customers
RESPONSIBILITIES
You will be required to be involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period
You will identify right business use cases where whatfix can be applied and work with customers for getting them implemented ensuring measurable results
Provide proper training to improve adoption of our product
Data driven in-approach to identify usage gaps and providing solutions with measurable results
Build value-based relationships with customers ensuring that they remain Whatfix customers
Negotiating and closing renewals with existing customers
Establish deployment goals and success factors and then develop a plan to carry them out successfully
Have a strong business sense to keep looking out for new use cases and solutions using whatfix to create win-win situation with customers
Communicate and brain-storm with product team on customer feedback and help refine product roadmap
Work with marketing team to execute customer surveys, case studies, usability test etc
REQUIREMENTS
Experience managing customers both large and small and knowing how and why to manage them differently
Demonstrate true passion for customers and for Customer Success
Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success
Demonstrate experience in account management and customer success, preferably for SaaS products
Strong listening and coordination skills to appreciate customers concern and work along with tech team to successfully resolve them
Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc)
2-6 years experience in a customer-facing role preferably at a SaaS company,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 18th Apr 2020

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