• Customer Success Manager Jobs in Bangalore,India - 23778736

  • Oracle
  • Save Job
  • 3 - 7 Years
  • Posted : above 1 month

Job Description:

First contact for prospects of Oracle business via inbound calls Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force
Acts as the first contact for many prospects in Oracle business via inbound calls
Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force Performs database and record keeping activities
5-8 years related experience Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services
Goal oriented individual with superior communication skills
Able to complete individual goals as well as work in a team environment
Demonstrated ability to communicate using technical concepts Working knowledge of Oracle products preferred Professional demeanor
Job duties are varied and complex, needing independent judgment May have project lead role

Brief Posting Description

Drive maximum adoption and consumption of Oracle University Learning Subscriptions and identify/drive expansion opportunities via high value relationship with the client Responsible for accounts and delivering customer s overall success with our Learning Subscriptions, securing renewals, driving adoption/activation/Consumption and delivering highest levels of customer satisfaction

Detailed Description

1 Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions

2 Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute customer learning goals

3 Ensure customers continues/renews our Learning Subscriptions

4 Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams

5 Identify product expansion/up sell opportunities

6 I dentify Renewal risk, and work with extended internal teams to create and execute on get well plans

Job Requirements

Recommended 3 to 7 years experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships

Strong communication and Presentation skills

Basic understanding of Cloud architecture

Ability to manage complex account situations and lead resolution towards mutual success and partnership

Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders

Passion for customer success

Self-motivated, team-oriented and focused on exceeding client expectations

Ability to prioritize, multi-task, and perform effectively under pressure

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 08th Apr 2020

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