• Customer Success Manager Jobs in Bangalore,India - 23856429

  • GreyTio sofware pvt ltd

Job Description:

Reports to

GM - Customer Success

Salary

Commensurate with experience

Travel

Occasional

About the company

Greytip Software is Indias largest cloud HR & Payroll software solutions company With a customer base of over 8500 customers we touch the lives of 950,000 employees daily Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud HR solution, greytHR

Position Purpose

At Greytip, we firmly believe that working with existing customers and enhancing the value we provide them is as important as on-boarding new customers The Retention Manager at Greytip would be in charge of learning and working with a cross functional team to improve and enhance the value proposition of greytHR to its users This will involve understanding where greytHR helps a client, where the gaps are and work actively and continuously to fix these gapsThe person will own accountability to increase the Retention rates of clients of greytHR

If understanding what works for customers gives you a high, if analysing data deeply and gaining insights is your forte, if working with multiple teams and enhancing internal process and client value proposition excites you, we welcome you to explore this exciting opportunity at Greytip

Roles & Responsibilities

Learn the various categories of clients who use greytHR and their characteristics
Have an extremely good understanding of greytHR and its value proposition to our clients
Maintain an in-depth knowledge of greytHR products and services, account and billing processes, various policies and procedures and points of escalation related to service delivery and product
Assist in identifying at-risk accounts, work cross-functionally to mitigate the risk of future attrition
Create and continuously enhance processes that identify at-risk accounts
Track and maintain the Attrition Pipeline metric
Help coordinate and then ensure consistency across the various teams in terms of policies and processes for handling at-risk customer interaction and escalations
Regularly study Attrited clients and continuously build and update the understanding on the reasons for Attrition
Regularly share learnings and insights on the causes and reasons for Attrition to other teams in the organization
Create programs which will improve Retention rates and work with various teams to implement these programs
Maintain and update the Attrition pipeline
Own responsibility for improving the Retention rate of greytHR by working with different teams
Manage, coach and mentor a team of Customer Success Executives who are part of this function

Requirements

5 years of proven customer facing and account management experience
Work Experience in a Customer Retention or related area would be a very big advantage
Work experience in a B2B SaaS environment would be a big advantage
Must have excellent data gathering and analysis skills
Must have strong ability to gain insights and effectively present them to a diverse audience
Excellent communication and interpersonal skills with a proven experience building strong internal and external relationships
Must be self-motivated and able to see things from the customer lens
Strong sense of initiative and personal leadership demonstrating the ability to function independently while contributing to team initiatives
MBA or a Bachelors Degree in Engg would be required

Benefits

Excellent Opportunity to be involved in high impact work and progressive learning environment
Great team members & energy filled work environment
Competitive salary

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Sales/Business Development
Role : Channel Sales
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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