• Customer Success Manager , EMEA Jobs in Germany

  • Infoblox
  • Germany
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Customer Success Manager, EMEA Customer Service Munich, Germany Frankfurt, Germany


Infoblox is looking for an ambitious and intelligent individual to join our team as a Customer Success Manager As the Customer Success Manager, it is your responsibility to effectively onboard accounts onto our SaaS and Appliance based products and services, spur usage in the early and ongoing stages, and build high customer satisfaction in EMEA You will work with your accounts and the Sales team proactively to drive SaaS adoption, as well as act as the voice of your customers internally at Infoblox Join a team where we have mentors (NOT managers) that provide their team with all the skills, tools and knowledge to cultivate a long and successful career

Our highly skilled Success managers work as an integrated extension of our clients organizations to deliver continuous transformation and uninterrupted operational excellence

You will be measured by your ability to fast track new accounts to SaaS, convert traditional accounts to SaaS, improve retention, monitor and action improvements in customer health and the rate of adoption and upsell As a creative, energetic and self-driven professional, you understand the customer and their business objectives, while becoming a trusted partner to allow our customers to grow with Infoblox

Our Customer Success Manager will manage numerous customers at different stages of the customer lifecycle with ease You also understand all Infoblox products in depth and can communicate the product to the key users This role is based in Amsterdam or a major city in Germany

Strategic Responsibilities

Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customers business case and business strategy This will allow them to recognize the full value of Infoblox SaaS and legacy products and services
Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance
Partner with Sales and Professional Services to develop a plan for making Infoblox a part of each customers core architecture
Oversee post-sales activity for Infoblox top business and commercial customers through strong relationship-building, SaaS product knowledge, planning and execution
Maintain a deep understanding of the Infoblox product and speak with customers about the most relevant features/functionality for their specific business needs
Function as the voice of the customer and provide internal feedback on how Infoblox can better serve our business and commercial customers
Do whatever it takes to make Infoblox customers successful with Infoblox products

Tactical Responsibilities

Develop plans with each customer for SaaS or NOC deployment, change management and adoption programs
Collaborate with Infoblox Sales Teams on account management reviews, recognizing new opportunities in existing client portfolios and engaging new customers
Direct internal teams on improvement opportunities and influence the Infoblox organizations through an articulation of Infoblox/Customer shared goals and desired outcomes
Increase customer retention by conducting regular (monthly) Customer Health Metrics as part of the Infoblox Customer Health Model
Bring forward customer issues proactively for resolution and best-practice sharing amongst the team as a customer advocate
Integrate and adapt Infoblox processes and services with Customer processes to maximize efficiency and value and to identify opportunities for improvement
Chair regular quarterly status reviews collaboratively with Infoblox customers and technical resources; addressing technical needs & achievements and business outcomes and impacts
Track accounts to identify churn risk and work proactively to eliminate that risk
Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
Work closely with sales and service engineers to resolve customer issues


Overall 3 years of work experience in Customer Success Management, Account Management or Customer Facing roles
Must have some prior experience as a Customer Succes Manager
Strong empathy for customers AND a passion for customers success
Familiarity with Totango, Salesforce, Gainsight, Oracle is a plus
Experience with SaaS applications, deployments, and migration to cloud services
DNS, DHCP, and IPAM experience
Experience with Cloud Service providers
Excellent organizational, consulting, project management, and time management skills
Strong communication skills and business aptitude
Fluently speaking English and German is mandatory
Ability to communicate technical solutions provided by engineering teams in a meaningful way for the benefit of internal teams and customer understanding
Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation


4-year degree required, MBA a plus

Its an exciting time to be at Infoblox We are the market leader in technology for network control Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologiesand having fun along the way Infoblox offers a fast-paced, action-oriented environment We promote a culture that embraces innovation, change, teamwork, and strong partnerships Join the winning Infoblox teamour future looks bright, and so will yours To check out what its like to be a Bloxer click here


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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