• Customer Success Manager - Consumer Finance Jobs in United States Of America

  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : 25 days ago

Job Description:

Every action we take as 1ACI redefines whats possible As Innovators, we Envision possibilities As Developers, we Build possibilities As Leaders, we Empower possibilities

At ACI, were not just driving payments at the speed of change

Were Making Possibilities Happen

Our people are the core of our business Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments As a Customer Success Manager you can help make possibilities happen


The Customer Success Manager (CSM) is a role with direct accountability for driving success into long-term relationships of the On-Demand P&L, along with ensuring very high retention rates and customer loyalty scores The CSM has direct responsibility for identifying revenue protection and expansion opportunities and providing ongoing account management for a territory of existing customers This responsibility includes multi-year account planning and relationship management of major accounts, orchestration of executive level relationship management with customers and ACI senior/executive leadership and account get-to-green planning The CSM has indirect responsibility to expand revenue from cross-sell and up-sell through a lead generation process leveraging insights from the account monitoring


Execute a consistent approach for major account planning and relationship management Ensure these account plans are robust and tested Systematically identify and measure growth and expansion opportunities
Expand Relationships through effective Lead Generation by expanding revenue in accounts through cross-sell and up-sell opportunities Communicating proactively with differing organizations, surfacing opportunities and/or issues
Lead the account team(s), ensuring collaboration within the team and across the customer lifecycle to deliver optimal results for both the customers and ACI
Achieve defined metrics including but not limited to, backlog growth, annual revenue and customer satisfaction
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security


Minimum Requirements

10 years experience in customer facing roles
Strong business and negotiation skills
Proven experience with account planning and review process including customer experience and relationship management
Experience with recurring revenue business models, commercial and contractual term-based software license agreements, account planning and management process and payments as applicable to banking, corporate and/or financial intermediaries

Benefits In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment

Are you ready to help us transform the world of electronic payments To learn more about ACI Worldwide, visit our web site at wwwaciworldwidecom

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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