• Customer Success Engineer - Technical Support Jobs in Mumbai,India

  • HyrEzy Talent Solutions
  • Save Job
  • 1 - 5 Years
  • Posted : above 1 month

Job Description:

About Company

Company offers blazing fast app/web analytics, powerful realtime segmentation, multichannel mess aging, A/B testing and personalization in one unified platform It is a Mobile Marketing Platform with app marketing automation helping the app marketers to retain user engagement and win back users through this mobile marketing strategies & mobile app metrics

It was founded in 2013, and is backed by Accel Partners and Sequoia Capital

Few Benefits of joining Company

- 5 Days Working company

- Competitive salary, health insurance

- Everyday free lunches and snacks to take care of your small hunger

- A cool workplace

Role Customer Success Engineer

We develop products that change how thousands of businesses interact with their customers

CleverTap is looking for talented Customer Success Engineers who have a combination of superb customer interaction abilities and are comfortable solving complex technical issues

The candidate will handle inbound escalations and be the primary escalation interface into our Engineering team This role will directly responsible for issue triage, as well as creating and updating support documentation

Role Requirements

- Provide efficient and accurate technical assistance to ensure customer satisfaction

- Work directly with customers to solve technical issues

- Provide escalated technical and triage support for other teams

- Actively contribute to our online support documentation

- Work closely with Engineering, Product and Customer Success teams

- Help define and execute support team processes

- Leverage product expertise and technical knowledge to delight customers

- Responsible for responding to customer emails and driving excellent Customer Experience and creating an environment for a world class Support team

Qualifications

- College degree (CS degree preferred)

- 1+ years programming experience (API/ Web/ Mobile)

- Excellent communication skills & strong customer focus

- Proven analytical / problem-solving ability

- Ability to communicate technical concepts effectively

- Ability to work quickly and calmly to resolve technical issues

Nice to have

- SaaS support experience strongly preferred

- Deep understanding of Mobile technology Android / IOS strongly preferred

Brownie points for prior startup experience

Priyaranjan
9968582575

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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