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  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

The Customer Success Specialist (CSS) role focused on Cisco Data Centre Solutions is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes

The CSS is an expert on their aligned product or architecture Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle The CSS helps customers adopt and expand Cisco solutions by showing impact on the customers business goals Maintaining an end-to-end lens, the CSS will partner closely with others (customer success executives, sales accounts teams, delivery teams, etc) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process

This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams

Deliver 11 Customer Consultations, Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers with a goal of driving solution adoption and attaining customer business outcomes
Tailor work based on customer needs with scope and on-time engagement
Gives to the customer community digital spaces
Gives to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Inspire customers to make tactical and strategic deployment decisions
Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns
Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers

Who Youll Work With

CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is measured through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores

The team knows that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together

Who You Are

Customer Obsessed Dedicatedly understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value
Technical Guru Technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customers environment to accelerate customer value
Cross-Team Collaborator & Influencerwork across internal and external teams of all levels to dedicatedly inspire technical implementation decisions and work towards common goal Ability to operate and interact with customers in a remote / virtual environment
Business Aware - Strong business acumen, clear understanding of high-level business landscape including key strategic priorities, processes, and high-reaching marketplace You can connect technology solutions to business outcomes
Deep Domain ExpertiseGuide with domain and industry deep technical knowledge of specialization architectures and customer stories
Results Oriented Interest in and validated execution ability with relevant technologies and customer outcomes

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 08th Jun 2020

Key Skills:

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