• Customer Success Engineer Jobs in Australia

  • Adobe Systems Ltd
  • Australia
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Make it an Experience Adobe Managed Services provides its global customers with a best in class managed cloud offering The Adobe Experience Cloud brings together all of your marketing tech in a single place, so you can do everything from managing your content and delivering email campaigns to automating your ad buying and measuring your success One integrated approach for one seamless experience

As an ever growing list of the whos who of global Fortune 50 and 500 companies move to and expand their business operations on the Adobe Experience Cloud Adobe Managed Services is on the hunt for exceptional technical talent that can help shepherd these household brand names on their journey to the cloud

Adobe Managed Services is a small, yet fast growing team that positions itself as a centre of operational excellence for its customers Sitting between our customers, the Adobe Experience Cloud, Public Cloud Services and third party application developers The mission of the team is to help customers succeed through all stages of operations From onboarding and project scoping to development and release cycles and of course stable, scalable and well maintained daily enterprise operations

What youll do

You will be assigned as a dedicated technical contact for 5 to 7 enterprise customers who will be in varying states of onboarding to the Adobe Experience Cloud Responsibilities include implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with customers, third party providers, project management, internal engineering and automation engineers
Be a trusted technical advisor to enable customers to apply our tools to achieve their business objectives by providing resources to answer customers questions, identifying needs for account customisation and working with sales, provide further implementation where applicable and ensure that every customer contract is renewed
Oversea the customers interaction with Adobe to ensure that requests for technical support and professional services are coordinated and where appropriate resources engaged
Work with the global Managed Services team to enhance and grow our operational processes, technical architecture development, automation improvements and consistency in global service delivery
Become your customers advocate within the greater Adobe organisation Representing them and their needs with respect to problem resolution, product development and feedback

What youll need

Passion for customer service and experience and have demonstrated past experience with customer centric roles and organisations
Strong and consistent track record of successfully managing customer relationships and technical projects with an excellent work ethic and leadership skills
Self motivated and passionate about exceeding customer expectations and an understanding of enterprise internet business models and online processes, terminology, concepts and strategies
Excellent social, presentation, and interpersonal skills, both verbal and written
Ability to deal with change and excel in high stress situations, be self managed, responsive and dedicated to customer success
Bachelors degree in Business Management, Information Systems, Software Engineering or similar

Basic qualifications

Strong experience with AWS and Azure
Strong knowledge of Linux, HTTP, Apache and Internet Content Delivery
Exceptional trouble shooting and technical deep dive capability
Experience troubleshooting and operating Adobe AEM in an enterprise environment
Experience with long term operation, monitoring and upgrade of Enterprise software

Highly regarded qualifications

Masters degree or other advanced education
Prior account management and/or project management experience with Fortune 500 clients
Knowledge of and experience with digital marketing technologies
Prior experience with customer success in a SaaS, or Managed Services company
Experience using digital marketing products and FSI vertical experience
Experience with enterprise content management systems
Consulting and/or technical training experience

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely

If youre looking to make an impact, Adobes the place for you Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer

Adobe is an equal opportunity employer We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Adobe Systems Ltdarfix

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