• Customer Success Consultant / Engineer - Enterprise Networking Jobs in Bangalore,India

  • Cisco Systems Inc.

Job Description:

Customer Success Consultant/ Engineer - Enterprise Networking


Bangalore, Karnataka, India

Area of Interest

Customer Experience

Job Type


Technology Interest


Job Id



What Youll Do The Customer Success Specialist (CSS) role focused on Enterprise Networking and DNA is a highly visible, strategic position working with customers to accelerate usage and adoption of Ciscos Intent Based Networking (IBN) products & solutions, maximize customers value, and drive business outcomes

The CSS is a hands-on expert for their aligned product or architecture This role owns delivery of targeted engagements intended to increase product awareness, share industry leading practices, and drive overall product consumption and business value The CSS brings strategic vision and tactical expertise to ensure every customer engagement is a success while also actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories The CSS is able to effectively combine deep technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster

This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams

Who Youll Work With You will build close relationships with customers, Customer Success Executive (CSE), Success Program Manager (SPM), Sales, and CX Engineers in achieving their goals Through consultative engagements, you will

Deliver Accelerators and ATX (Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes with scope and on-time engagement
Joins the Customer Support Executive (CSE) in 11 customer engagements and events
Use domain specialization and expertise to identify and proactively manage risk areas and customer expectations that could impact successful delivery
Adds to the customer community digital spaces
Contributes to product and offers improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Inspire customers to make tactical and strategic deployment decisions
Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns and technology troubleshooting
Responsible for evangelizing adjacent CX technology solutions with sales specialists, delivery teams, and customers
Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
Willingness to travel 25 PERCENT or more (pending role requirements)

Who You Are Customer Obsessed Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value
Technical Expert Technical knowledge with ability to understand customer use cases for Ciscos technology solutions and how Cisco solutions can be optimally applied in a customers environment to accelerate value creation for the customer
Cross-Team Collaborator & Influencer Work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal
Business Acumen Clear understanding of high-level business landscape including key strategic priorities, processes, and competitive marketplace
Leader Ability to form and lead teams Exceptional team-building and time management skills Proven track record in establishing new organizations, procedures, and offerings
Deep Domain Expertise Expert with domain and industry deep technical knowledge of specialization architectures and customer stories
Results Oriented Interest in and proven execution ability with relevant technologies and customer outcomes
Responder Skilled at issue management and managing customer expectations
Effective Communicator Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact

Required Experience 3-5 years of experience in technical consulting or direct customer interfacing/engagement role
Technical knowledge in the following technology/architecture areas Networking (Routing, Switching, and Wireless), especially in routing protocols OSPF, BGP, IS-IS, LISP and VxLAN,
Knowledge of Software Defined Access, Software Defined WAN, and DNA Automation and Assurance
Experience deploying and troubleshooting APIC-EM (Application Policy Infrastructure Controller Enterprise Module), DNA Center, or similar Network Management System
Understanding of network automation and assurance
CCNP / CCDP / CCIE or equivalent strongly preferred
BS Engineering, Computer Science,

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you

Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people

We connect everything people, process, data and things and we use those connections to change our world for the better
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Cisco Systems Incarfix

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