• Customer Success Advocate / Sr. Customer Success Advocate Jobs in Bangalore,India - 25042927

  • Milestone Internet Marketing Pvt Ltd
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Job Summary

As a Customer Success Advocate, you will be part of a small, highly skilled team responsible for delivering superior 24x7 service and support to Milestones customers globally If you are highly energetic, have a passion to help global customers, possess excellent written and oral communication skills, along with solid technical/programming capabilities, we have an exciting role for you

Primary Responsibilities

Provide superior service and support to the Milestones customer base
Interact with customer via phone, email or chat to understand their specific requirements
Program and QA minor changes to customer websites per their requirements
Answer questions and queries customers have regarding Milestones products and services
Troubleshoot and fix issues with the customers website infrastructure or digital marketing products/tools
Provide ongoing, regular updates to customers to keep them appraised of progress toward solution
For more complex requirements, escalate to the next level to get them addressed, while maintaining ownership of the ticket and communication with customers
Work with Milestones customer success managers and product team to identify and prioritize issues and enhancements which need to be taken up by the Product Team
Document each customer interaction using our ticket management system
Focus on achieving customers expected outcomes leading to highly satisfied customers
Meet or exceed internal and external service level agreements (SLA)
Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support
Support team members when necessary
Participate in rotational off hours and on call support on weekends and holidays

Required Skills/Experience

2 - 3 years in front end programming building websites including HTML, CSS, Javascript, testing/debugging, and browser tools

Strong customer empathy and customer handling skills
Excellent written and oral communication skills
Excellent interpersonal skills
Analytical problem solver with critical thinking capability
Capability to multi-task
Bachelors degree in Technology, preferably Computer Science
Willingness to work during US working hours

Preferred Knowledge, Skills, Abilities, And Background

Experience in working with international customers especially in North America
Exposure to digital marketing would be a definite plus
Familiarity with CRM or incident tracking and management systems
Experience in a start-up company or a multi-national company

About Milestone

Milestone is a leading digital marketing software and services company, providing solutions to the lodging industry For more than 16 years, Milestone Internet Marketing has been a pioneer and provider of internet marketing software and services, including website design, Galexi CMS, mobile sites, content creation, Social Media Management software, Reputation Management software, and SEO for worldwide clients across multiple industries

Top Reasons to work for Milestone

5 Days a Week
Great place to learn with phenomenal growth opportunity
Stable and rapidly growing company
New, professional corporate offices in the heart of the plush professional/residential location of MG Road Bangalore
Opportunity to work with a fun, amazing and talented team
Great benefits Mediclaim and paid holidays (per year)
Exciting and innovative work environment
Employee referral incentive program
Monthly and quarterly events include birthday celebrations, ice cream socials, etc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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