• Customer Service Specialist- Pharmacy Technician Jobs in United States Of America

  • Baxter India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Around the world, our employees are united by our mission to save and sustain lives Together, we create a culture that encourages colleagues to pursue rewarding careers -- where everyone has the opportunity to do meaningful work as a part of a team they respect, in an environment that values each persons contributions Were happy youre interested in continuing your career journey with Baxter

Essential Duties and Responsibilities

Responsible for assuring product delivery in accordance with customer service, distribution, product requirements and manufacturing capabilities Acts as primary contact for order fulfillment, customer product inquiries, product service calls, reverse distribution (returns) and satisfaction issues Process phone & fax orders, manage order exceptions and ensure tracking and performs root cause diagnostics of service failures Investigates problems related to shipment of products, returns, credits and new orders May be responsible for sales order administration and/or telemarketing Interfaces with and supports company sales representatives
Manages telephone, fax, and electronic or web product orders Handles exceptions as required and handles general inquiries and correspondence for customers
Resolves complex customer questions, complaints and requests, where judgment and initiative are required to resolve and/or make recommendations For instance tracks, codes, investigates and resolves problems related to shipment of products, returns, credits, and new orders
May handle processing and issuing credits for returns
Through the ordering process obtains information on the amount, type, stock on hand Expedites product availability and manages the release of back orders May monitor reorder points and initiate action to replenish stock Works with the customer to determine needed quantities and frequency of delivery of product
Sets-up new accounts, documents service requirements, maintains other records, and prepares customer required reports
May be required to handle regulatory procedures for federal and state regulations
May provide guidance, training, and new hire phase-in to peers or other non-exempt department employees
May determine methods and procedures on new assignments
Responsible for managing aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll free number and other non-phone related activities (fax, email, etc) in the Remote Prescription/Medication Order Processing Pharmacy
Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations
Accountable for providing superior service to all external customers, patients, and Baxter team members
Handles exceptions as required and general inquiries and correspondences for customers
Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests
Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators
Responsible for documenting service failures that impact the customer and the organization
Collaboration with the following departments Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One Baxter, and others
Through the ordering process, obtain information on the amount, type, stock on hand Expedite product availability and manage the release of back orders May monitor reorder points and initiate action to replenish stock Works with the customer to determine needed quantities and frequency of delivery of product
Sets-up new accounts, documents service requirements, maintains other records, and prepares customer required reports
Other duties as assigned


Bachelors Degree is preferred
College degree preferred
Certified Pharmacy Technician License a major plus, must be in good standing
Effectively prioritize multiple tasks
Strong verbal and written communication skills are required
Expertise in working in the Microsoft applications and must have an aptitude for working in web based applications
Ability to work remotely using a high speed wired internet connection
Demonstrate an ability to provide customers with superior service and a high level of satisfaction
Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
Ability to speak Spanish is an asset
JD Edwards system knowledge, a plus
Must be flexible to cover a shift during the pharmacy hours of operation which are 700 to 600 pm CST
Proficient level of product and therapy knowledge
Ability to ask the right questions and lead conversations
Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals)
medical professionals)
Strong organizational skills
Strong interpersonal and communication skills
Strong ability to multi-task
Requires a high school diploma with a minimum of 4 to 6 years supply chain or customer service experience

Equal Employment Opportunity

Baxter is an equal opportunity employer Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

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Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTAbaxtercom and let us know the nature of your request along with your contact information

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Supply Chain Management
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Baxter India Pvt Ltdarfix

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