• Customer Service Specialist / Pharmacy Technician Jobs in United States Of America

  • Baxter India Pvt Ltd
  • United States Of America, Usa

Job Description:

Around the world, our employees are united by our mission to save and sustain lives Together, we create a culture that encourages colleagues to pursue rewarding careers -- where everyone has the opportunity to do meaningful work as a part of a team they respect, in an environment that values each persons contributions Were happy youre interested in continuing your career journey with Baxter

Essential Duties and Responsibilities

Accountable for providing superior service to all external customers, patients, and Baxter team members
Responsible for managing aspects of prescription processing and/or order fulfillment for Baxters Hospital Products and/or Renal businesses and/or Surgical Care businesses through answering calls from a toll-free number and other non-phone related activities (fax, email, chat, etc) With the Renal business will be working in the Remote Prescription/Medication Order Processing Pharmacy
Handles general inquiries, customer correspondences, and exceptions as required
Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, resolution of shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests
Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators
Responsible for documenting service failures that impact the customer and the organization
Collaboration with the following departments Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, sales representatives, Marketing and others
Through the home patient ordering process, obtain information on the amount, type, stock on hand Expedite product availability and manage the release of back orders May monitor reorder points and initiate action to replenish stock Works with the customer to determine needed quantities and frequency of delivery of product
Sets-up new home patient accounts, documents service requirements, maintains other records, and prepares customer required reports
Assist pharmacists with functions related to the receipt, processing, and fulfillment of prescription orders as permitted by pharmacy regulations
Other duties as assigned


High school diploma/GED required; Bachelors Degree is preferred
Effectively prioritize multiple tasks
Strong verbal and written communication skills are required
Expertise in working in the Microsoft applications and must have an aptitude for working in web- based applications
Demonstrate an ability to provide customers with superior service and a high level of satisfaction
Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
Ability to speak Spanish is an asset
Ability to work remotely using a high speed wired internet connection
JD Edwards system knowledge, a plus
Ability to obtain Pharmacy Technician License prior to start date may be required; current Certified Pharmacy Technician licensure a major plus
Must be flexible to cover a shift (8-10 hours) during the customer service hours of operation which are 700 am to 600 pm CST, Monday through Friday

Equal Employment Opportunity

Baxter is an equal opportunity employer Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

EEO is the Law
EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTAbaxtercom and let us know the nature of your request along with your contact information

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Healthcare
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Supply Chain Management
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Baxter India Pvt Ltdarfix

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status