• Customer Service Specialist Jobs in United States Of America

  • Emerson Electric Co India Pvt Ltd
  • United States Of America, Usa

Job Description:

Rosemount Measurement & Analytical, a business unit of Emerson Automation Solutions, is currently seeking an Customer Service Specialist

Rosemount is a signature brand of Emerson, offering a comprehensive line of measurement instrumentation, analyzers and systems which are used in a wide range of applications found in critical processing facilities such as refineries, chemical plants, power plants, pipelines, and more

Description

To provide professional customer service in management of business-to-business purchase orders through effective use of tools, resources,
and communication skills to meet customer satisfaction goals and company objectives

Responsibilities

Order Administration

Manages customer purchase orders and serves as primary customer order contact for assigned customers or accounts
Coordinates all order related activities with customer
Manages orders and transactions to meet customer requirements by utilizing appropriate lead time tools, administering to contract terms and conditions, and analyzing order status reports
Informs management of issues or areas of conflict that may pose a threat to companys relationship with customers
Communicates professionally and effectively via telephone, e-mail and/or other standard methods
Provides a highly responsive service oriented interface for the customer and Field Sales
Initiates discussions with customers to meet or exceed expectations of timeliness and quality
Resolves problems pertaining to order administration, completion and post order activities by effectively utilizing resources (reports, tools, subject matter experts)
When required, review contract to identify and document all requirements as defined in customer purchase order, buying agreement, change order(s), specifications, terms and conditions, and commercial requirements prior to acceptance
Verify sales orders for accuracy and completeness

Quality and Safety

Adhere to company policies and practices
Provides feedback regarding quality issues
Follows company quality policy and strives to achieve company quality objectives through use of quality tools
Meets departmental performance goals and measures
Attends required training to assure that quality procedures are followed
Participates in continuous process improvement activities

Performance and Business Acumen

Follows work instructions as directed by department leaders
Acquires knowledge of business systems and adheres to company standards
Acquires knowledge of commercial trade practices
Acquires understanding of the importance of contractual terms and conditions
Recognize roles of internal and external business partners
Actively develops skill sets through additional training or education

Requirements

Education
A) Bachelors degree in Business or related field

Experience
A) Zero (0) years of related experience

Work Authorization
No calls or agencies please Emerson will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status We are committed to providing a workplace free of any discrimination or harassment
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-553-2544 (V/TTY/TDD) or by sending an email to idisabilityadministratoremersoncom

About Emerson
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goalto create groundbreaking solutions that leave our world in a better place than we found it Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure

A dynamic environment is what youll discover at Emerson, a Fortune 500 company with $145 billion in sales and 155 manufacturing locations worldwide Together, were changing the world, and we have all the resources to help you achieve your professional goals

Whether youre an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, youll find a variety of opportunities at Emerson Join our team and start your journey today

Experience the Rewards
Rosemount Inc, a business unit of Emerson, offers a competitive rewards package that provides for the health, well-being, and future financial security for yourself and your dependents Through a strong profit sharing program, employees have historically received double digit company contributions that reflect the performance of the company, and their own individual efforts Our medical and dental plans provide for the care of yourself and your family Life insurance and long-term disability benefits give you the peace of mind you need and protect your dependents A flexible work schedule, vacation and holidays allow you to balance your work life with your personal schedule Additional benefits such as tuition reimbursement, adoption assistance, employee assistance programs, and onsite wellness activities are available to support you and provide the environment you need to succeed

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Company
Emerson Electric Co India Pvt Ltdarfix

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